pak360 Privacy Policy

1 Introduction

pak360 ("we", "us", "our") operates pak360.asia, an online casino and sports betting platform serving Pakistani players. We are committed to protecting the privacy and personal data of our players, visitors, and anyone else who interacts with our platform. This Privacy Policy sets out in detail how we handle personal data in connection with your use of pak360.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Where terms used in this Policy are defined in the Terms & Conditions, those definitions apply here as well.

We have written this Policy in plain, accessible English. While it is a legal document by nature, we have made every effort to ensure that Pakistani players of all backgrounds can understand how their data is being handled. If any section is unclear, please contact our support team — available 24/7 — and they will explain it to you directly.

2 Data Controller

For the purposes of this Privacy Policy, pak360 is the data controller in respect of all personal data collected and processed via pak360.asia. As data controller, pak360 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently in accordance with applicable data protection principles.

pak360 operates under an international gaming license. Our licensing jurisdiction's data protection framework, together with internationally recognised principles including those set out in the GDPR, inform our approach to personal data handling. If you would like to know more about our licensing authority or the data protection standards we adhere to, please contact our support team.

3 What Personal Data We Collect

pak360 collects personal data in the following categories. We collect only what is necessary for the stated purposes and do not collect sensitive personal data beyond what is required for legal compliance (such as KYC and age verification).

4 How We Collect Your Data

pak360 collects personal data through the following channels and mechanisms:

4.1 Directly From You

The majority of personal data we hold is provided directly by you during the account lifecycle — at registration (identity and contact data), during KYC submission (identity documents), when making deposits or requesting withdrawals (financial data), when contacting support (communications data), and when completing any profile or preference settings within your pak360 account.

4.2 Automatically During Platform Use

When you access pak360.asia, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your device's IP address, browser characteristics, pages visited, time on page, and interaction data. This collection is necessary for platform security, fraud prevention, and service improvement. Full details are provided in Section 10 (Cookies & Tracking) of this Policy.

4.3 From Third Parties

pak360 may receive data about you from third parties in specific circumstances, including: payment processors (transaction confirmation data), KYC verification service providers (document verification results), fraud prevention and AML screening services (risk screening outcomes), and game providers (game session data for dispute resolution purposes). Data received from third parties is subject to the same protections as data collected directly from you.

5 Legal Basis for Processing

pak360 processes your personal data on the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing required to enter into and perform our contract with you — including account creation, game play, payment processing, and withdrawal handling;
• Legal Obligation: Processing required to comply with our obligations under our international gaming license, including KYC/AML requirements, age verification, regulatory reporting, and record retention;
• Legitimate Interests: Processing necessary for pak360's legitimate business interests, where those interests are not overridden by your privacy rights — including fraud detection and prevention, platform security, responsible gaming monitoring, and aggregate analytics for service improvement;
• Consent: Processing for which you have provided specific, informed, and freely given consent — primarily marketing communications. You may withdraw consent for consent-based processing at any time without affecting the lawfulness of prior processing.

6 How We Use Your Personal Data

pak360 uses your personal data for the following specific purposes:

6.1 Account Administration

To create and maintain your pak360 account, verify your identity and age, manage your balance and transaction history, communicate account-related notices, process KYC documentation, and manage account security including 2FA and login monitoring.

6.2 Payment Processing

To process your deposits and withdrawal requests via your chosen Pakistani payment method (JazzCash, EasyPaisa, SadaPay, HBL, UBL, Meezan Bank, or USDT TRC20), to verify that payment accounts belong to the registered account holder, and to maintain transaction records as required by our licensing obligations.

6.3 Game Service Provision

To enable your participation in casino games, cricket betting, PSL markets, live dealer tables, slot games, fishing games, and all other gaming verticals offered on pak360; to record and display your gaming history and balance in real time; and to calculate and credit winnings accurately.

6.4 Responsible Gaming

To monitor gaming behaviour patterns for indicators of problem gambling, to enforce deposit limits and self-exclusion settings applied by you or by pak360, to send responsible gaming reminders and reality checks, and to action self-exclusion requests immediately and comprehensively across all platform services and promotional communications.

6.5 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, unauthorised access attempts, and other prohibited activities; to screen accounts and transactions against AML watchlists as required by our licensing obligations; and to protect the integrity of pak360's platform for all genuine players.

6.6 Customer Support

To respond to your enquiries, resolve complaints, investigate disputes, process responsible gaming tool activations, and provide all other support services delivered through pak360's 24/7 live chat and email support channels.

6.7 Platform Improvement

To analyse aggregated and anonymised usage data to understand how players use pak360, identify areas for improvement, test new features, and optimise the overall player experience — particularly for Pakistani players accessing the platform on mobile devices and Pakistani mobile networks.

6.8 Legal and Regulatory Compliance

To fulfil all obligations imposed by pak360's international gaming license, applicable anti-money-laundering regulations, data retention requirements, and any lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.

7 Data Sharing & Disclosure

pak360 does not sell your personal data. We share personal data with third parties only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

7.1 Service Providers and Processors

pak360 engages carefully selected third-party service providers who process personal data on our behalf in order to deliver specific components of our service. These include: payment processors and financial institutions for transaction handling; KYC and identity verification providers; fraud detection and AML screening services; game software providers for gaming session data; cloud infrastructure and hosting providers; customer support platform providers; and email and SMS communication delivery services. All processors are bound by data processing agreements that restrict their use of your data solely to the services they provide to pak360.

7.2 Regulatory and Legal Authorities

pak360 will disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by our gaming license conditions, applicable law, or a lawful court order. We will notify you of any such disclosure where we are legally permitted to do so.

7.3 Corporate Transactions

In the event of a merger, acquisition, asset sale, or restructuring involving pak360 or its parent entity, personal data held by pak360 may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved in the transferred data context.

8 Data Retention

pak360 retains personal data for no longer than necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods imposed by our international gaming license and applicable regulatory obligations.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual. Anonymised aggregate data may be retained indefinitely for statistical purposes.

9 Data Security Measures

pak360 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and pak360's servers is encrypted in transit using industry-standard TLS protocols, including your login credentials, payment details, and personal information;
• Encryption at Rest: Personal and financial data stored in pak360's databases is encrypted at rest using AES-256 encryption or equivalent standards;
• Access Controls: Access to personal data within pak360 is restricted to authorised personnel on a need-to-know basis. Staff access is subject to role-based permissions, strong authentication requirements, and comprehensive access audit logging;
• Network Security: pak360's infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and continuous network monitoring for anomalous activity;
• Third-Party Security Audits: pak360 undergoes periodic independent security audits to identify and remediate vulnerabilities in our platform and data handling processes;
• Data Breach Response: pak360 maintains an incident response plan for data breaches. In the event of a breach affecting your personal data, we will notify you and the relevant regulatory authority within the timeframe required by applicable obligations.

10 Cookies & Tracking Technologies

pak360 uses cookies and similar technologies (including local storage, session storage, and pixel tags) to enable essential platform functionality, improve your experience, and support our security and analytics operations. When you first access pak360.asia, you will be presented with a cookie consent notice offering you choices regarding non-essential cookies.

10.1 Types of Cookies We Use

10.2 Cookie Management

You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to refuse or delete cookies entirely. Please note that disabling essential cookies will prevent pak360 from functioning correctly. Disabling analytics or marketing cookies will not affect your ability to use the platform but may reduce the relevance of promotional content you see.

11 Your Privacy Rights

You have the following rights in respect of your personal data held by pak360. To exercise any of these rights, please contact us via live chat or at our support email address. pak360 will respond to all valid requests within 30 days, free of charge, unless the request is manifestly unfounded, excessive, or repetitive.

12 Marketing Communications

pak360 may send you promotional communications — including bonus offers, PSL betting promotions, free spin notifications, VIP programme updates, and platform news — via SMS to your registered Pakistani mobile number and/or to your registered email address, but only if you have explicitly opted in to receive such communications during registration or via your account settings.

12.1 Opting Out

You may withdraw your consent to receive marketing communications from pak360 at any time by: updating your marketing preferences in your pak360 account settings; replying "STOP" to any marketing SMS; or contacting pak360 support and requesting removal from all marketing lists. Withdrawal of marketing consent does not affect your ability to use pak360 or receive essential account communications (such as deposit confirmations, withdrawal notifications, and security alerts).

12.2 Responsible Gaming Marketing Exclusion

Players who have activated a self-exclusion on their pak360 account are automatically and immediately removed from all marketing communications lists. Players who have set a responsible gaming cool-off period are excluded from promotional bonus communications during that period. These exclusions are applied systemically and take effect immediately upon activation.

13 Protection of Minors

pak360 does not knowingly collect, retain, or process personal data belonging to individuals under the age of 21. If pak360 discovers or has reason to believe that personal data submitted during registration belongs to an individual under 21, the account will be immediately suspended, all data associated with the underage account will be securely deleted, and any deposited funds will be returned via the original payment method following identity confirmation of the payment method owner.

Parents and guardians are encouraged to make use of device-level parental control software to prevent minor access to online gambling platforms. If you believe a minor in your household has accessed pak360, please contact our support team immediately — we will investigate and act without delay.

14 International Data Transfers

As an internationally licensed online gaming operator, pak360 uses infrastructure and service providers located in multiple jurisdictions. Your personal data may therefore be transferred to and processed in countries outside Pakistan. In all cases, pak360 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses binding the recipient to standards equivalent to those applied by pak360 under this Privacy Policy.

Pakistan does not currently have a comprehensive data protection framework equivalent to the EU GDPR. pak360 voluntarily applies GDPR-aligned principles to our data handling practices globally, including for Pakistani players, as this represents our genuine commitment to data protection beyond minimum legal requirements.

15 Changes to This Privacy Policy

pak360 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform operations. Where changes are material — meaning they meaningfully affect how we collect or use your personal data or the rights available to you — we will notify registered players via SMS or email to their registered contact details, and will display a prominent notice on pak360.asia, with a minimum of fourteen (14) days' notice before the changes take effect.

For minor or administrative changes (such as correcting typographical errors or clarifying existing practices without changing substance), we may update the Policy without prior notice, updating the "effective date" at the top of this page. Your continued use of pak360.asia following any Policy change constitutes your acceptance of the revised Privacy Policy.

16 Contact Us — Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, want to submit a privacy-related complaint, or need to report a suspected data breach, please contact pak360 through any of the following channels. We treat all privacy-related communications with priority.